Do I need to have an account to place an order?
You’re welcome to checkout as a guest, but there are some perks if you have an account with us. You’ll have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history, and you’ll receive weekly updates on our newest releases and special promotions.
I forgot my password. What should I do?
Click Forget Password and key in your email to reset your password.
How do I edit my order?
If you need to make any changes to your order, get in touch with us via whatsapp +6016 362 2822, or email us at firstname.lastname@example.org. Please include your information, order number and change(s) you want to make. We will notify you once your order has been updated. Please keep in mind that orders that have already been packed or shipped cannot be edited or cancelled.
I placed an order but haven't received an order confirmation yet. When will I get it?
There’s a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we’ll send you another order confirmation.
What's the status of my order?
Feel free to check your order status here.
How do I change the currency settings?
Near the top right-hand corner of our page, you’ll see a drop-down list of countries. Select the country of the currency you want to change to and your settings should be updated. If not, try refreshing the page.
Are there exchange rates?
All of our transactions are calculated in MYR (Malaysian Ringgit). If your credit card (or other payment method) transactions are in a different currency, your order total will be based on the daily exchange rate of the transaction date.
How can I pay for my order?
Payment can be made online via your credit / debit card. For other method such as bank in and bank-to-bank transfer please contact us via whatsapp +6016 362 2822, or email us at email@example.com.
Will I be charged any additional fees?
We’ll only charge the total amount shown in your bag (in MYR). However, keep in mind that there may be foreign transaction fees depending on your bank’s policies. Make sure to check your bank’s transaction fee policies as you’ll be responsible for these fees.
What countries do you ship to?
We ship worldwide!
What are your shipping costs?
Shipping price will be calculated when you proceed to checkout according your location.
How long does it take for my order to arrive at my place?
For domestic delivery, you will receive your items within 3-5 working days. For international delivery, it will take 5-20 working days upon order placement. You may contact our customer service via whatsapp +6016 362 2822, or email us at firstname.lastname@example.org for further assistance.
Do I need to pay for duty/tax fees?
For local orders, prices listed on our website have already included GST and you won’t be charged any additional fees once your order is delivered.
For international orders, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. SHOWROOM cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
How will my order be shipped?
West Malaysia – Skynet
East Malaysia – Pos Laju
International – Fedex
My parcel is disappeared! How can I get it back?
We will try our very best to assist you to get your parcel back. However, please take note that you are responsible for all risks of loss and damage to the products from the time we have cleared our fulfillment house.
I just received my order and some items are incorrect/defective. What should I do?
Please contact us via whatsapp +6016 362 2822, or email us at email@example.com if you received anything incorrect or defective as soon as possible (or within 7 days from the date you received your order). Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.
We do not accept returns of women’s and men’s inner and/or underwear and socks which are not in their original packaging due to hygiene reasons.
Please take note that any complaint(s) made on the orders that have exceeded 7 days from receiving the product will not be entertained. Items ordered on showroom.com.my cannot be exchanged at any Showroom Store.
I accidentally bought an item in the wrong size. Can I exchange it with the size I want?
Yes, please contact us via whatsapp +6016 362 2822, or email us at firstname.lastname@example.org. However, as much as we’d love to exchange the product with you, it’s subject to the product availability. If the product is already sold out, you’re not allowed to do an exchange.
Please review your order carefully before placing it.
Can I exchange the item(s) with some other products?
We’re sorry to say that all sales are final, and you’re not allowed to exchange with some other products except exchanging it with the original product you’ve purchased with different size (subject to product availability).
Can I have my refund?
We’re sorry to say that all sales are final, and you’re not allowed to have your refund, unless the mistake is on us. If your item appears defected or has arrived differently from your purchase please get in touch with us via whatsapp +6016 362 2822, or email us at email@example.com, and we will get back to you ASAP.
When will I get my refund?
We definitely understand that you want to get your refund ASAP. We will refund you the same day after reviewing your returned item(s). However, the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement.
Do you pay for return shipping costs?
Unfortunately, we currently don’t cover return shipping costs. All other return shipping fees are your responsibility.
How do I know if you received my return?
We strongly recommend that you use a registered and traceable service when returning your item(s). This way you’ll know that it’s been delivered to us safe and sound.We process all returns as quickly as we can, but please be patient with us as sometimes it can take up to 10 business days. We will contact you after reviewing the item(s).
Are your products authentic?
All of our products are 100% authentic and come directly from the brand. Feel free to contact us if you have any concerns and we’ll be happy to help.
Do you restock any of your products?
Due to high demand, we try to restock our most popular items, but we’re not always able to. If there’s a specific item you want that’s sold out, contact us and we’ll let you know if we plan to restock.
Why is the item(s) I've received appears to be in slightly different colour from the item(s) I've seen online?
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
We reserve the right to cancel any orders or ban any user that we suspect might have aided by browser automation, or a reservation service. We reserve the right to refuse bulk orders. Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without question. Once an order is placed for these items, the sale is final and cannot be cancelled or refunded. No exceptions.
Can't Find What You're Looking For?
You can Whatsapp us during business hours (08:00 - 20:00 EST) on:
Telephone: +6016 362 2822